Privacy Policy
This is a Freightliner Group privacy policy covering the following websites:
www.pentalvercontainerconversions.com
SECTION ONE
Our core beliefs regarding user privacy and data protection:
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
SECTION TWO
Relevant Legislation
These websites have been designed to comply with the relevant sections of the following national and international legislation with regards to data protection and user privacy:
EU General Data Protection Regulation 2018 (GDPR)
Our compliance with the above legislation, all of which are stringent in nature, means that these websites are likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this our websites are compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
SECTION THREE
Personal information that this website collects and why we collect it –
These websites collect and use personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, our websites use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our websites, to better understand how they find and use our web pages and to see how they journey through the websites’ pages.
Although GA records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data processor (see section 6.0 below).
GA makes use of cookies, details of which can be found on Google’s developer guides.
3.2 Email links
Should you choose to contact us using email links, none of the data that you include will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead it will be sent to us using mail servers provided by either your own email provider or your internet service provider.
3.3 Contact forms
Should you choose to contact us using a contact form such as that found on a contact us page the data you include will be sent to the most relevant individual or department within our organisation via email and saved to a secure, web-based database. Once our staff team have responded to your enquiry the form submission details will be deleted from the database but may be retained within our email systems for auditing purposes.
If we have obtained your express opt-in consent, we may send you, or permit selected third parties to send you, specific forms of marketing, for example regarding other services or products. We shall make sure it is clear when you are able to give us permission to do this, for example, we have an online form and boxes that you need to tick if you wish to receive any such marketing materials. All our marketing emails have an active opt-out option on them. You have the right to withdraw your consent to receiving direct marketing at any time by contacting us directly or by clicking the unsubscribe link present at the end of every email with marketing material.
Contact forms submitted via the www.pentalvercontainerconversions.com website are also passed through to our CRM (Customer Relationship Management) system provided by Salesforce (see section 6.7).
SECTION FOUR
How we store your personal information
Personal data submitted to our websites is stored on encrypted solid state drives on UK-based servers operated by one of the UKs leading website hosting companies (see section 5.0).
As outlined in section 3, all personal data that is stored by our websites is deleted once it has been used for the purposes for which it was collected. For example once a contact form submission has been responded to.
SECTION FIVE
Website, database and Mail servers
5.1 Website and database server
The www.freightliner.co.uk and www.pentalvercontainerconversions.com website files and databases are all hosted within a Tier III data centre located in North London within the United Kingdom and operated by Nimbus Hosting Ltd. (see section 6.6).
Some of the data centre’s more notable security features are as follows:
- 3m high perimeter fence
- Internal and external IP CCTV with complete site coverage
- 24×7, 365 on-site security team
- Manned vehicle entry gate to site
- Security bollards at building perimeter
- Full authentication & access policy control
- Biometric entry system
All traffic (transferral of files) between our websites and your browser is encrypted and delivered over HTTPS.
5.2 Mail servers
All email generated by the www.freightliner.co.uk and www.pentalvercontainerconversions.com websites is sent from a @freightliner.email domain via SMTP mail servers provided by Sendgrid. Sendgrid aim to make the sending of email as secure as it can be and we follow all of their best practice recommendations to secure the emails that we send from our websites through their systems.
We consider Twilio Inc, Sendgrid’s parent company, to be a third-party data processor.
SECTION SIX
Our third-party data processors
We use a number of third parties to process personal data collected by our websites on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.
6.1 Google LLC
Used for website analytics as outlined in section 3.1. Privacy policy
6.2 Twilio inc. (Sendgrid)
Used to send all email from our websites as outlined in section 5.2. Privacy policy
6.3 Fellowship Productions Limited.
The UK-based digital agency responsible for maintaining the www.freightliner.co.uk and www.pentalvercontainerconversions.com websites on our behalf.
6.4 Mailchimp
Used to deliver our marketing emails. These emails are only sent to individuals who have consented to do so. For more information please see the Mailchimp’s privacy statement: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts
6.5 Nimbus Hosting Limited.
The UK-based web hosting company used to host the www.freightliner.co.uk and www.pentalvercontainerconversions.com websites files and database. Information security policy
6.6 Hotjar Limited.
Used to record real-world user interaction within our websites for the purposes of improving the user experience.’ Privacy policy
6.7 Salesforce Inc.
Used to power our CRM (Customer Relationship Management) system. Privacy policy
SECTION SEVEN
Data breaches
We will report any unlawful data breach of our website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
SECTION EIGHT
Data Controller
The data controller for this website: GWI UK Holding Limited, a UK Private limited Company with company number: 09449260
Whose registered office is:
6th Floor,
The Lewis Building,
35 Bull Street,
Birmingham.
B4 6EQ
SECTION NINE
Data Protection Officer
Sally Watts
Head of Legal, Freightliner Group
+44(0)20 7200 3983
SECTION TEN
Changes to this privacy policy
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
10.1 Change log
01/09/2023
- Updated document to reflect new hosting services and regulation.
16/05/2024
- Updated document to include the www.pentalver.com website.
17/06/2024
- Updated references of the ‘UK Data Protection Act 1988’ to ‘UK Data Protection Act 2018’.
- Removed references of the EU Data Protection Directive 1995 which has now been superceded by the EU General Data Protection Regulation 2018 (GDPR).
- Updated text related to Google Analytics which previously referenced, the now superseded, Universal Analytics.
- Removed references of job application form personal data collected by the websites as this process is now handled, exclusively, by WorkDay on our behalf.
- Removed references to Linode (Akamai) web hosting and replaced it with Nimbus Hosting Ltd. This also included updating the data centre security features.
- Removed references to EU-U.S Privacy Shield for third-party data processors as this is no longer a valid mechanism of passing personal data between EU and US based data centres.
- Removed references to ‘Opportunus’ with ‘Fellowship Productions Ltd.’
- Removed references to WorldPay as our websites no longer handled online payments.
- Added HotJar Ltd. as a third-party data processor.
13/8/2024
- Updated document to include the www.pentalvercontainerconversions.com website.
- Added a reference to Salesforce CRM as section 3.3.
- Changed ‘Sendgrid Inc.’ to ‘Twilio Inc.’ within section 6.2
- Added hyperlinks to third party data processors respective privacy or information security policies.
17/12/2024
- Updated to remove references to www.pentalver.com