Privacy Policy

This privacy policy covers the following website:


Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information




Relevant Legislation

The Freightliner website has been designed to comply with the relevant sections of the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

Our compliance with the above legislation, all of which are stringent in nature, means that the Freightliner website is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this our websites are compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.




Personal information that this website collects and why we collect it

The Freightliner website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, our websites use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our websites, to better understand how they find and use our web pages and to see how they journey through the websites’ pages.

Although GA records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our websites use the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within our websites. For more information on how to do this, please see our cookies policy page.

3.2 Email links

Should you choose to contact us using email links like this one, none of the data that you include will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead it will be sent to us using mail servers provided by either your own email provider or your internet service provider.

3.3 Contact forms

Should you choose to contact us using a contact form such as that found on a contact us page the data you include will be sent to the most relevant individual or department within our organisation via email and saved to a secure, web-based database. Once our staff team have responded to your enquiry the form submission details will be deleted from the database but may be retained within our email systems for auditing purposes.

If we have obtained your express opt-in consent, we may send you, or permit selected third parties to send you, specific forms of marketing, for example regarding other services or products. We shall make sure it is clear when you are able to give us permission to do this, for example, we have an online form and boxes that you need to tick if you wish to receive any such marketing materials. All our marketing emails have an active opt-out option on them. You have the right to withdraw your consent to receiving direct marketing at any time by contacting us directly or by clicking the unsubscribe link present at the end of every email with marketing material.

3.4 Job applications ( only)

Should you choose to apply for a job vacancy on the website, the data that you submit, (including any files uploaded) will be sent to our HR department via email and saved to a secure, web-based database. The data you submit to us will be reviewed by a member or members of our HR department and may be copied to our internal systems for further review and to continue the processing of your application. After it has been reviewed by our team, your data will be deleted from both the email system and the web-based database.

3.5 Card details

We never store your full card details. All our website financial transactions are handled through our payment services provider, WorldPay. You can review the Worldpay privacy policy at We will share information with Worldpay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.




How we store your personal information

Personal data submitted to our websites is stored on encrypted solid state drives on UK-based servers operated by one of the UKs leading website hosting companies (see section 5.0).

As outlined in section 3, all personal data that is stored by our websites is deleted once it has been used for the purposes for which it was collected for example once a contact form submission has been responded to or a job application processed.




Website, database and Mail servers

5.1 Website and database server

The Freightliner website and database are all hosted within a Tier III data centre located in North London within the United Kingdom.

Each of our data centres has extensive physical, environmental, and network capabilities in place:

  • Access to the data centre floor is restricted to data centre employees and authorised visitors.
  • Data Centres are staffed 24/7/365 with security guards and technicians.
  • All employees and visitors are identified using biometrics and state issued Ids before entering the facility.
  • HVAC and power have redundant systems, so if one goes out, the others keep our systems powered and within operating temperature.
  • All of Linode’s systems are segregated from other tenants by locking cabinets. Only datacenter staff assigned to supporting Linode systems have access to the keys.
  • Multiple Internet carriers using independent fibre connections to the data centre floor.
  • Our networks within the data centres have redundant routers, switches, and service providers. Multiple systems can fail without affecting downtime or performance.

All traffic (transferral of files) between our websites and your browser is encrypted and delivered over HTTPS.

5.2 Mail servers

All email from Freightliner is sent from a domain via SMTP mail servers provided by Sendgrid. Sendgrid aim to make the sending of email as secure as it can be and we follow all of their best practice recommendations to secure the emails that we send from our websites through their systems.

We consider Sendgrid to be a third-party data processor.




Our third-party data processors

We use a number of third parties to process personal data collected by our websites on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. US-based data processors are also EU-U.S Privacy Shield certified.

6.1 Google LLC

Used for website analytics as outlined in section 3.1Privacy policyEU-U.S Privacy Shield certification

6.2 SendGrid, inc.

Used to send all email from our websites as outlined in section 5.2Privacy policyEU-U.S Privacy Shield certification

6.3 Opportunus Limited.

The UK-based design and digital brand agency responsible for building and maintaining the Freightliner website.

6.4 Mailchimp

Used to deliver our marketing emails. These emails are only sent to individuals who have consented to do so. For more information please see the Mailchimp’s privacy statement:

6.5 Worldpay

We use Worldpay’s secure online payments gateway to process all our website financial transactions.

6.6 Linode (Akamai).

A US-based web hosting company, utilising UK Data Centres to host the Freightliner website.




Data breaches

We will report any unlawful data breach of our website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.




Data Controller

The data controller for this website: GWI UK Holding Limited, a UK Private limited Company with company number: 09449260

Whose registered office is:
6th Floor,
The Lewis Building,
35 Bull Street,
B4 6EQ




Data Protection Officer

Sally Watts
General Counsel, G&W UK/Europe Region
+44(0)20 7200 3983




Changes to this privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 Change log


  • Updated document to reflect new hosting services and regulation