East Midlands Railway
Historically, this service was provided by various Train Operating companies – however, they did not provide a reliable travel option for commuters and passengers as they were often cancelled or delayed. Initially, East Midlands Railway were not able to deliver the service using their own drivers as many of them required further training before being able to operate the service independently. Freightliner were able to step in and provide additional drivers to allow these services to run efficiently.
Between December 2022 and May 2023, Freightliner and East Midlands Railway Drivers worked in collaboration to provide Train Drivers to cover the Barton-upon-Humber to Cleethorpes services, both Operators providing 50% of the required Train Drivers.
By mobilising this team of experienced drivers to cover all services, Freightliner were able to reduce the cancellations from 12% to 2% over a 12-month period. The team were able to provide an excellent standard of service that was reliable for commuters and passengers alike.